Returns

What if you don't like your lamp in the end? No problem, we'll help you out. You can return it for free within 30 days.

Returns can be done in two ways:

1. If you don't have an account, send an email to info-mycreation@signify.com defining your order number and the products that you would like to return.

2. If you have an account you can easily trigger a return via your account. You can trigger a return by clicking on 'return' in the order you want to create returns for. A pre-filled mail will open. Adjust the numbers if you want to return only a part of your order and send this mail to us (the address is also prefilled in)

In both ways we will get back to you soon with the returning labels.

Your money will be refunded to you 5-10 working days after we have received your return.

Do you still have questions? Please contact us via info-mycreation@signify.com or see our FAQ.